At every sales meeting, my staff talks to me about concerns that our advisors have in trying to build their business. Our industry has a nearly unlimited opportunity to help American families retire and protect their wealth. With the number of financial professionals today plus the erosion of talent over the next 20 years, it’s easy to say that every planner has enough prospects to help grow their business.
So, why is it such a problem to grow the number of clients in your practice?
The problem is building your practice in a way that doesn’t overwhelm you and your staff, do it profitably, and have a higher performing practice than when you started. Most people tell me that having a higher performing practice means adding new clients. That solution works well if you truly need to add more clients, potentially add assets under management or new sales, and achieve more revenue. But, just adding more people might not create the leverage you need to make a high performing practice.
Adding more clients also means more service, more plans, more time, more effort, and more costs. That means a similar level of profitability, less time with your family, and most likely less enjoyment out of your business. You have to pay attention to how your grow your business and with whom you grow your business. If adding more clients is your solution, you have to be deliberate in the clients you choose to add.
This critical choice boils down to these key points:
1. Define your target audience.
2. Be as specific as possible.
3. Determine the #1 value you bring to that group.
It’s that simple. While we all feel a responsibility to help as many Americans as possible retire more securely we must make the careful and diligent choices that make a difference in our clients’ lives. And in our own lives as well. You must have a plan to grow your business purposefully. You may feel that you will project a negative impression by not working with everyone that comes your way. Or, you might feel that you could lose a potential sale by referring a prospective client to another person. What’s important is to understand your purpose, of your business, and to your client. You have to define your value.
Your value starts with understanding what you can deliver to your potential audience. By choosing the processes, products, and services that you specialize in, you can better articulate your value to your intended audience. And, remember, there are plenty of people that need our services for you to be laser-focused on your audience. That’s the key. Understand your audience better than everyone else and you are likely to win the client. Speak in their terms empathetically and authoritatively to demonstrates you can deliver on their needs, dreams, and goals.
Understand your target audience better than anyone else.